![]() ![]() To run the manual command successfully, you must specify a name for the log file in which the netsh actions will be recorded. This has the same effect as removing and reinstalling TCP/IP. SYSTEM\CurrentControlSet\Services\DHCP\Parameters SYSTEM\CurrentControlSet\Services\Tcpip\Parameters When you run the reset command, it overwrites the following registry keys, both of which are used by TCP/IP: Note If you don't want to specify a directory path for the log file, run the following command instead: In the Open box, enter the following command, and then press Enter: Connectivity should be restored if the Internet (globe) appears on the Zyxel router, or the LED light is solid white on the eero Pro 6e.To open a command prompt, select Start > Run.The Power LED indicator will blink while booting and turn solid when completed. The equipment will take 3-4 minutes to boot up.Unplug the power adapter for your router and/or fiber modem.The loops should be even without any loops being pulled tighter than the rest. ![]() Any excess cable is spooled into a 3-4" loop and zip-tied.It should be connected to the GPON port on your fiber modem and a plastic wall plate.The jumper should be free from breaks, cracks or severe bends (less than 100°).Fiber jumper is typically yellow or white with green connectors.Step 5: Check for damage or kinks to your fiber jumper ![]() Ethernet cable must be plugged from the fiber modem to the WAN port.Power cable must be plugged in for operation.Step 4: Check that your router cables are secure Check the front panel for the appropriate LED indicators from the chart above. Try toggling the buttons if you are unsure of the status of said function. ![]() Step 3: Check the buttons on the router (Zyxel routers)īuttons must be pressed 'in' for the respective function to be enabled. Solid white when USB mass storage device connectedīlinking green when ethernet connected to a respective numbered port Solid white when enabled, blinking white when WPS process initiated Solid white when ethernet connected to respective numbered port Blinking when ethernet connected to blue WAN port Step 2: Check your router LEDs (Zyxel EMG3425, EMG6726, eero Pro 6E) Off: ONT is in bridge mode, or failed to acquire IP addressĢ) All other Ting towns (NC, CO, ID, and MD) Green: ONT has an IP and is online (router mode) Off: ONT is not receiving light, call 1-84 Off: ONT is not powered, check power cable Blinking green when ethernet cable is connectedĢ) Solana Beach, CA, Wake Forest NC and some areas in Centennial CO Blue Online when solid green offline when dark Online when solid green offline if solid red The ONT has lights just like your router and you'll want to check to make sure if any of the lights are missing, this usually indicates a fiber or ONT issue, so you'll want to check the power cord and the fiber to make sure they're properly connected and not loose. It converts the fiber optic signal into Ethernet, which you then connect either to Ting's wireless router or a router you provide yourself. What is the ONT?Īn ONT (Optical Network Terminal) is a small box installed inside your home, about the size of a deck of playing cards. If you suspect an outage in your area, check our network status page for the latest updates or contact our Support team. Internet not working? Before anything else, check the status of your Ting fiber access point (known as the ONT) and wireless router. ![]()
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